Shipping policy

What countries and regions do you ship to?

We currently can ship to the following countries and regions: 
United States（excluding Alaska and Hawaii and all other offshore 
insular areas.

We are opening up to more countries/regions. If your location is not on the list, please feel free to contact us at canzonetriver@gmail.com to see if we can arrange shipping.

When will you ship the item?

We will arrange and ship out your order within 96 hours and upload the tracking numbers after shipment. A tracking number will be provided via email when your order ships.
For orders within the US: it usually takes 6-12 business days for standard shipping.

Which shipping provider will my package be shipped by?

The orders within the US will be shipped by Yun Express or YANWEN Express.

How can I track my order?

We will ship your order within 96 hours of your qualifying purchase. An email with a tracking number will be sent to you. You can check out the latest shipping status with the tracking number at Order Tracking Page

How much does the shipping cost?

Free standard shipping for orders above $50. The shipping costs to different countries and regions vary:
US:  For orders under $50, a fixed standard shipping cost $10 applies.

VAT or import tax included?

The total charges for orders do not include import taxes or customs duties, which vary by country and you should check whether your order will incur any such charges before finalizing your purchase.
If any customs duties or charges are due, you will receive an email from our third-party supplier instructing you on how to pay these charges. Please note that your order might not be delivered until these fees are settled.
If you have been charged unduly, please reach out to our customer service team for assistance via canzonetriver@gmail.com

Can I change or cancel my order?

Yes, you can change or cancel your order if it hasn't shipped yet. Please contact us at canzonetriver@gmail.com within 24 hours of your qualifying order.

· The cancellation of order is not accepted for orders that have been shipped out. Should the cancellation be compulsory, the request will be treated as a return.
A cancellation processing fee (15% of your purchase amount) will be levied and incurred shipping fee is non-refundable.